7. - Telephony & Infrastructure
Certificate Authorities
Navigation: Admin → Telephony → Certificate Authorities Last verified: Genesys Cloud Resource Cen...
DID & Toll-Free Numbers
Navigation: Admin → Telephony → DID Numbers Last verified: Genesys Cloud Resource Center — March ...
Edges & Edge Groups
Navigation: Admin → Telephony → Edges / Admin → Telephony → Edge Groups Last verified: Genesys Cl...
Extensions
Navigation: Admin → Telephony → Extensions Last verified: Genesys Cloud Resource Center — March 2...
Sites
Navigation: Admin → Telephony → Sites Last verified: Genesys Cloud Resource Center — March 2026 ...
Topology
Navigation: Admin → Telephony → Topology Last verified: Genesys Cloud Resource Center — March 202...
Trunks
Navigation: Admin → Telephony → Trunks (or Admin → Telephony → BYOC Cloud → Trunks) Last verified...
WebRTC Phone Management
Navigation: Admin → Telephony → Phone Management Last verified: Genesys Cloud Resource Center — M...
Phone Management
Section Description Feature Area Telephony Infrastructure Navigation Admin → Telephony →...
E911 and Emergency Locations
Section Description Feature Area Telephony Infrastructure Navigation (Sites / Number Pla...
Telephony Connection Options — BYOC Cloud vs BYOC Premises
Section Description Feature Area Telephony Infrastructure Navigation Admin → Telephony →...