5. - Architect & Call Flows
Architect Overview
Navigation: Admin → Architect (opens in a separate browser window) Last verified: Genesys Cloud R...
Call Flow Components & Basics
Module 3 Study Guide | Source: Lecture + Verified against Genesys Cloud Resource Center (2025–20...
Genesys - Architect - Call Flow UI Overview
The Architect call flow editor contains multiple UI sections that define how calls are processed...
Prompt Management
Navigation: Admin → Architect → Prompts Context: Part of Architect administration — managed along...
Queue Configuration Reference
1. What Is a Queue? A queue is a holding area where interactions (calls, chats, emails, callback...
Inbound Call Flows
Study Notes Topic Description Inbound Call Flow Flow that handles voice calls entering the...
Inbound Message Flows
Study Notes Topic Description Inbound Message Flow Handles digital messaging interactions ...
Operating Schedules
Section Detail Navigation Admin → Routing → Operating Schedules Alt Navigation Menu → Or...
Data Tables
Section Description Feature Area Architect / Orchestration Assets Navigation Admin → Arc...
Bot Flows
Section Description Feature Area Architect / AI & Bots Navigation Admin → Architect → se...
Common Module Flows & Outbound Call Flows
Two additional Architect flow types that complete the flow coverage for Chapter 5. Common Module...
Inbound Email Flows & Inbound Chat Flows
These are two distinct Architect flow types, each handling a specific digital channel. Both share...
Secure Call Flows
Section Description Feature Area Architect / Flows Flow Type Secure Call Flow Navigati...
Virtual Agent Flows (Agentic)
Study Notes Topic Description Virtual Agent Flows AI-powered autonomous agent workflows fo...