2.- Organization Settings
Global Settings
Global Settings control the foundational behavior of your Genesys Cloud organization — how the p...
Onboarding & Access
These settings control how new users are introduced to the platform, what email domains are perm...
Security & Compliance
These settings govern how Genesys Cloud protects sensitive data, enforces compliance with regula...
Status & Presence Management
Status and Presence are the "line state" indicators that tell the ACD engine whether an agent is...
Technical & Routing Behaviours
These settings control low-level ACD engine behavior — how agent stations are managed, how skill...