3.- People and Access
Access Policies (Attribute-Based Access Control)
Navigation: Admin → People & Permissions → Access Policies Also accessible via: Menu → User Manag...
Authorized Organizations (Pairing)
Navigation: Admin → People & Permissions → Authorized Organizations What Are Authorized Organiza...
Divisions (Access Controls)
Divisions are logical boundaries within a single Genesys Cloud organization. They allow you to g...
Group Telephony & Routing
Navigation: Admin → Directory → Groups → [select group] → Calls tab Prerequisite: A General Group...
Groups (People & Permissions)
Genesys Cloud has two distinct group systems that serve completely different purposes. This page...
Roles & Permissions (RBAC)
Genesys Cloud uses a Role-Based Access Control (RBAC) model. Permissions are the individual "key...
User profile management
User profiles are the "digital identity" of every person in the Genesys Cloud organization. They...
Work Teams
Navigation: Admin → Directory → Work Teams Also accessible via: Menu → User Management → Work Tea...