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Genesys Cloud - Admin - Logout
Genesys Cloud - Agent - Accept ACD Calls
ACD Calls (Automatic Call Distribution) – Genesys Cloud Summary ACD Calls in Genesys Cloud ar...
Genesys Cloud - Agent - Accept and respond to SMS Interactions
SMS Interactions (Genesys Cloud) Summary SMS Interactions in Genesys Cloud allow organizatio...
Genesys Cloud - Admin - Released Evaluations
Released Evaluations (Genesys Cloud Quality Management) Summary Released Evaluations in Ge...
Genesys Cloud - Admin - My queues and activity view
My Queue and Activity View (Genesys Cloud) Summary The My Queue and Activity view in Genesys ...
Genesys Cloud - Admin - My status view
Go to performance Select your workspace Click statuses tab To export data My Status View (Ge...
Genesys Cloud - Admin - First login
Genesys Cloud - Agent - Accept and respond to a social media interaction
Logon to a queue as agent Interaction panel Reply to message End interaction Disposition inte...
Genesys Cloud - Admin - Drop a shift for someone else
Click shift trades Click the arrow to new trade Click drop Click drop on your schedule view R...
Genesys Cloud - Agent - Accept and respond to message interaction
Login as agent Answer Interaction Type your response to the incoming message To end the intera...
Genesys Cloud - Admin - Time off request
On SChedule - Click new request Click shift trades Click new request Select type Submit a ful...
Genesys cloud - Admin - Upload file to workspace
Go to Documents Find the workspace Click upload Select files Start upload Add Files to a Wor...
Genesys Cloud - Admin - Request to trade a shift
you can also request a trade shift with anyone Accept shift trade request Trading a...
Genesys Cloud - Admin - My Schedule
On you profile click on schedule You can navigate with calendar drop down menu You can also vie...
Genesys Cloud - Admin - Your Schedule
Navigate to Performance Workspace Schedule tab Your Schedule (Genesys Cloud Workforce Manage...
Genesys Cloud - Admin - Change Web Apperance - Preferences
Access Preferences from sidebar, click your profile picture Notifications Click Preferences C...
Genesys Cloud - Admin - Create a group workspace
Workspaces (Groups) in Genesys Cloud Workspaces in Genesys Cloud are created using Groups. A work...
Resume
Cesar Homero Gonzalez Garcia Monterrey, NL, Mexico 📞 (+52) 818 7782454 | ✉ [email protected] 🎯...
Different Types of Entity
System Entity Standard Entity Custom Entity
Global Roles
Best practice is to set global roles, otherwise if there is a workspace role it takes higher p...