Edges & Edge Groups

What Are Edges?

An Edge is a BYOC Premises network appliance that handles local media and provides telephony services including media server, SIP registrar, and SIP proxy functions. Edges are the core infrastructure component of BYOC Premises deployments.

ℹ️ Edges and Edge Groups are a BYOC Premises concept. They do not apply to BYOC Cloud or Genesys Cloud Voice deployments.

What Are Edge Groups?

An Edge Group is a set of BYOC Premises Edges directly connected over a high-bandwidth, low-latency network (LAN or WAN). Edges in the same group can share trunks and related telephony resources with each other.

Resource Types That Can Be Shared	Examples
Phone trunks	SIP phone trunks
Communication provider trunks	Carrier SIP trunks
External gateways	SBC/gateway resources
SIP carriers and VoIP gateways	Shared across grouped Edges

⚠️ Different Edge Groups do not share resources with each other. Only group Edges that are on a suitably low-latency, high-bandwidth link.

Task	Path
Open Edges	`Admin → Telephony → Edges`
Provision new Edge	Edges → Provision New Edge
View Edge details	Edges → select Edge → information panel
Open Edge Groups	`Admin → Telephony → Edge Groups`
Create Edge Group	Edge Groups → Create

Provisioning an Edge

Step	Action
Step 1	Navigate to `Admin → Telephony → Edges`
Step 2	Click Provision New Edge
Step 3	Enter Edge Name
Step 4	Select the hardware solution type (e.g. BYOC Premises – Customer Hardware Solution)
Step 5	Enter Serial Number and confirm it
Step 6	Click Provision Edge
Step 7	Configure the Edge's network interface(s)
Step 8	Associate with the correct Site and Edge Group

Edge Provisioning Fields

Field	Description
Edge Name	Identifier for the Edge
Hardware Solution Type	Selects the Edge model/solution (e.g. Customer Hardware Solution)
Serial Number	Physical hardware serial number
Confirm Serial Number	Confirmation field to prevent entry errors

Edge Information Panel

After provisioning, the Edge information panel shows:

Field	Description
Connectivity status	Cloud connectivity and operational state
Trunk status	Associated trunk state
Software version	Installed/staged version
Hardware model	Edge hardware model
Serial number	Hardware serial number
Pairing ID	Used during provisioning
Metrics	Call capacity and CPS visibility

Creating an Edge Group

Step	Action
Step 1	Navigate to `Admin → Telephony → Edge Groups`
Step 2	Click Create
Step 3	Enter the Edge Group Name
Step 4	Add one or more Edges to the group
Step 5	Associate trunk(s) as needed
Step 6	Save

ℹ️ Plan sites and trunks before creating Edge Groups. Genesys recommends determining required trunks and sites first.

Redundancy

Genesys recommends N+1 redundancy for BYOC Premises Edges. Managed phones register with both a primary and secondary Edge. If the primary Edge becomes unavailable, phones switch to the secondary — though UI lag of up to 15 seconds may occur during the transition.

For proper load distribution, keep Edge call capacities similar within the same design.

Edge Security

Security Feature	Description
Mutual TLS	Edge control communications use mTLS/HTTPS to Genesys Cloud
Outbound-only connections	Edges initiate connections outbound — no need to expose the Edge directly on the internet
CA trust	Related to Certificate Authorities configuration for remote TLS endpoints

Key Design Rules

Rule	Detail
Network requirement	Edge Groups require high-bandwidth, low-latency LAN or WAN between grouped Edges
Cross-group isolation	Different Edge Groups do not share resources
Build order	Create sites and plan trunks before grouping Edges
Capacity	Keep Edge capacities similar for predictable load distribution and failover

Troubleshooting

Issue	Cause	Resolution
Edge offline / unavailable	Network, pairing, software, or service issue	Check Edge information panel, connectivity, software version, and network path
Trunks not shared across Edges	Edges not in same Edge Group or network latency too high	Verify Edge Group membership and low-latency connectivity
Phones fail over unexpectedly	Primary Edge unavailable	Validate primary/secondary Edge design and registration behavior
Calls fail after update	Edge software change or maintenance timing issue	Review staged/installed version; schedule updates with call draining
Edge not provisioning	Incorrect hardware type or serial entry	Verify hardware type and serial number before reprovisioning

Quick Reference

Question	Answer
What is an Edge?	A BYOC Premises media appliance — media server, SIP registrar, and SIP proxy
What is an Edge Group?	A set of BYOC Premises Edges on a high-bandwidth, low-latency network that share trunks and resources
What fields are used to provision an Edge?	Name and serial number
Why use Edge Groups?	To share trunks/resources and support local routing and resiliency
What redundancy model does Genesys recommend?	N+1
Do different Edge Groups share resources?	No

Naming Convention

Resource	Example
Edge	`MTY_Edge_01`
Edge	`MTY_Edge_02`
Edge Group	`MTY_Core_Group`
Customer Hardware Edge	`MTY_CHS_Edge_01`

Pattern: <Location>_<ObjectType>_<Sequence>