# Genesys Cloud - How to - Schedules - Generate a schedule without forecast

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## Generate a Schedule Without Forecast (Genesys Cloud Workforce Management)

### Summary

In **Genesys Cloud Workforce Management (WFM)**, administrators and supervisors can **generate a work schedule without using a forecast**. This method creates agent schedules based on **existing staffing requirements, manual planning, or predefined staffing rules**, rather than relying on predicted interaction volume.

Generating a schedule without a forecast is useful when organizations need to **quickly create schedules, manage small teams, handle temporary operations, or build schedules based on fixed staffing levels** rather than forecasted demand.

---

## Utilization

| Use Case | Description |
|---|---|
| Small contact centers | Teams with stable staffing needs generate schedules manually |
| Temporary operations | Used when forecasts are unavailable or unnecessary |
| Rapid schedule creation | Supervisors create schedules quickly without forecast calculations |
| Fixed staffing models | Organizations maintain constant agent coverage regardless of demand |
| Training or onboarding periods | Scheduling agents during non-standard operational periods |

Generating schedules without a forecast allows managers to **maintain workforce coverage even when demand forecasting is not required**.

---

## Best Practices

| Practice | Reason |
|---|---|
| Verify staffing requirements before generating the schedule | Ensures enough agents are assigned |
| Review agent availability and constraints | Prevents scheduling conflicts |
| Apply consistent shift templates | Helps maintain balanced work hours |
| Monitor operational metrics after scheduling | Ensures coverage aligns with workload |
| Adjust schedules manually when necessary | Maintains operational flexibility |
| Communicate schedule updates to agents | Ensures staff are aware of their assigned shifts |

---

## Example Scenarios

### Scenario 1 – Small Team Schedule Creation

```text
Supervisor opens Workforce Management
        ↓
Supervisor selects scheduling period
        ↓
Supervisor generates schedule without forecast
        ↓
System assigns shifts based on staffing rules
````

---

### Scenario 2 – Emergency Schedule Generation

```text id="t9q1kx"
Forecast data unavailable
        ↓
Supervisor generates schedule manually
        ↓
Agents assigned shifts based on availability
        ↓
Operations continue with temporary staffing plan
```

---

### Scenario 3 – Fixed Coverage Model

```text id="z0k2sr"
Organization requires fixed staffing levels
        ↓
Supervisor generates schedule without forecast
        ↓
Agents assigned standard shifts
        ↓
Contact center maintains constant coverage
```

---

## Key Benefits

| Benefit                      | Explanation                                                  |
| ---------------------------- | ------------------------------------------------------------ |
| Faster schedule creation     | Schedules can be generated without forecast calculations     |
| Operational flexibility      | Managers can manually control staffing levels                |
| Useful for small teams       | Forecasting may not be necessary in stable environments      |
| Simplified scheduling        | Reduces complexity when forecasting data is unavailable      |
| Maintains workforce coverage | Ensures agents are scheduled even without demand predictions |

```
```