# Genesys Cloud - How to - Directory - Profile Fields

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## Reorder Fields in the Profile Configuration (Genesys Cloud)

### Summary

The **Reorder Fields in the Profile Configuration** feature in Genesys Cloud allows administrators to **control the order in which profile fields appear in the user interface**. Profile fields typically include information such as **name, contact details, department, location, or custom attributes** that are displayed in user profiles or interaction views.

Reordering fields helps organizations **prioritize important information**, making it easier for agents and administrators to quickly access relevant data when viewing customer or user profiles.

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## Utilization

| Use Case | Description |
|---|---|
| Prioritizing important information | Key profile fields appear first in the interface |
| Improved agent workflow | Agents can quickly locate frequently used information |
| Custom profile layouts | Organizations align the field order with operational needs |
| Data organization | Makes profile views cleaner and easier to navigate |
| Interaction context | Agents see the most relevant customer information during interactions |

Reordering profile fields improves **usability and efficiency by presenting critical information first**.

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## Best Practices

| Practice | Reason |
|---|---|
| Place frequently used fields at the top | Helps agents find important information quickly |
| Group related fields together | Improves readability and organization |
| Avoid excessive field customization | Keeps the interface simple and intuitive |
| Review profile configuration regularly | Ensures the layout matches operational needs |
| Align field order with agent workflows | Reduces time spent searching for data |

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## Example Scenarios

### Scenario 1 – Prioritizing Customer Contact Information

```text
Administrator reviews profile configuration
        ↓
Administrator moves phone and email fields to the top
        ↓
Agents can immediately view customer contact details
````

---

### Scenario 2 – Organizing Custom Fields

```text
Administrator adds custom profile fields
        ↓
Administrator reorders fields to group related data
        ↓
Agents see organized customer information during interactions
```

---

### Scenario 3 – Improving Agent Efficiency

```text
Agent opens customer profile during interaction
        ↓
Important fields appear at the top of the profile
        ↓
Agent quickly finds relevant information
```

---

## Key Benefits

| Benefit                      | Explanation                                           |
| ---------------------------- | ----------------------------------------------------- |
| Improved usability           | Agents quickly locate critical information            |
| Better data organization     | Profile layouts become clearer and easier to navigate |
| Faster interaction handling  | Agents spend less time searching for data             |
| Customizable interface       | Organizations tailor profiles to operational needs    |
| Enhanced workflow efficiency | Supports smoother interaction management              |

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