# Genesys Cloud - Admin - Your Schedule

Navigate to Performance
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Workspace

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Schedule tab
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## Your Schedule (Genesys Cloud Workforce Management)

### Definition

**Your Schedule** in Genesys Cloud is a Workforce Management (WFM) view that allows **supervisors or authorized users to see the scheduled activities of another agent**. It displays the **planned work activities assigned to an agent**, such as handling interactions, breaks, meetings, or training sessions.

This view helps supervisors **monitor staffing coverage, verify schedules, and compare planned activities with real-time agent status**.


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## Summary

| Item | Description |
|---|---|
| Feature | Your Schedule |
| Module | Workforce Management (WFM) |
| Purpose | View another agent's assigned schedule |
| Primary Users | Supervisors, Workforce Managers |
| Data Displayed | Scheduled activities, time blocks, and assigned tasks |


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## Best Practices

| Best Practice | Explanation |
|---|---|
| Monitor adherence regularly | Compare scheduled activity with the agent's real-time status |
| Verify coverage during peak hours | Ensure agents are scheduled during forecasted demand |
| Use schedule views for staffing adjustments | Identify gaps or overstaffing situations |
| Communicate schedule changes clearly | Inform agents if WFM updates their schedules |
| Review schedules daily | Helps supervisors proactively manage operations |

Source: Genesys Documentation / Operational Best Practice