# Genesys cloud - Admin - Upload file to workspace

### Go to Documents
[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/5Jv88wkUQIOCEGLM-image-1773242127176.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/5Jv88wkUQIOCEGLM-image-1773242127176.png)

### Find the workspace
[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/M4mQ2eiNAVf4KaEz-image-1773242141747.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/M4mQ2eiNAVf4KaEz-image-1773242141747.png)

### Click upload

[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/OD0YZV7WPDkRQMcx-image-1773242158601.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/OD0YZV7WPDkRQMcx-image-1773242158601.png)

### Select files

[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/6O8igXVQ9lgj3W6r-image-1773242180126.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/6O8igXVQ9lgj3W6r-image-1773242180126.png)

### Start upload
[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/9v9zkthEG7PUfauM-image-1773242195712.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/9v9zkthEG7PUfauM-image-1773242195712.png)

## Add Files to a Workspace (Genesys Cloud)

### Summary

Adding files to a **Workspace** in Genesys Cloud allows teams to **store, share, and collaborate on documents** within the platform. Workspaces provide a centralized location where users can upload files such as guides, scripts, reports, or operational documents that are relevant to a team or project.

Files stored in a workspace can be accessed by members of that workspace, helping teams maintain **consistent information, collaboration, and document availability** without relying on external storage systems.

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## Utilization

| Use Case | Description |
|---|---|
| Team documentation | Store operational procedures, guides, or internal documentation |
| Training materials | Provide agents access to onboarding documents and reference guides |
| Collaboration | Share files among team members working on the same project |
| Knowledge sharing | Distribute job aids, scripts, or troubleshooting documentation |
| Internal communication | Share presentations, announcements, or operational updates |

Workspaces allow teams to maintain a **centralized repository of shared files** that can be accessed directly within Genesys Cloud.

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## Best Practices

| Practice | Reason |
|---|---|
| Organize files using clear naming conventions | Makes documents easier to locate and manage |
| Upload only relevant documents | Prevents clutter and improves workspace usability |
| Maintain version control | Ensures team members use the most current document |
| Restrict access to appropriate members | Protects sensitive or operational information |
| Periodically review workspace files | Removes outdated or unnecessary documents |
| Use descriptive file names | Helps users quickly identify the document’s purpose |

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## Example Scenarios

### Scenario 1 – Sharing Agent Training Material

```text
Training team creates onboarding documentation
        ↓
Files uploaded to a shared workspace
        ↓
New agents access the workspace
        ↓
Agents review training materials during onboarding