# Genesys Cloud - Admin - Time off request

### On SChedule - Click new request

[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/nVyUEO4hOfzHQo0i-image-1773242256776.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/nVyUEO4hOfzHQo0i-image-1773242256776.png)

### Click shift trades

[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/0mqbALZmtFbJOkp0-image-1773242271538.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/0mqbALZmtFbJOkp0-image-1773242271538.png)

### Click new request

[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/G6Y6HRWnd5kot8Qm-image-1773242330629.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/G6Y6HRWnd5kot8Qm-image-1773242330629.png)


### Select type

[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/aDTj6M9hY9T4lGUy-image-1773242351798.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/aDTj6M9hY9T4lGUy-image-1773242351798.png)

### Submit a full day time off
[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/JyP7cAdRpDfgSxJy-image-1773242372299.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/JyP7cAdRpDfgSxJy-image-1773242372299.png)

### Enter notes
[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/KMbOKJYYTnNCU5YO-image-1773242385013.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/KMbOKJYYTnNCU5YO-image-1773242385013.png)

### Click save

[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/ITBiooMAt7cCaXpa-image-1773242403922.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/ITBiooMAt7cCaXpa-image-1773242403922.png)

### To edit time off request

[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/EVRSzSPFejyNhADv-image-1773242425814.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/EVRSzSPFejyNhADv-image-1773242425814.png)

[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/whmF8D0UQ8dPo7Uy-image-1773242447960.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/whmF8D0UQ8dPo7Uy-image-1773242447960.png)


## Requesting Time Off (Genesys Cloud)

### Summary

Requesting time off in **Genesys Cloud Workforce Management (WFM)** allows agents to submit requests for scheduled leave such as vacation, personal time, or other approved absence types. These requests are reviewed and validated against **staffing requirements, scheduling rules, and time-off limits** configured by workforce administrators.

The time-off request process helps organizations maintain **service-level coverage while providing agents with flexibility to manage their schedules**.

---

## Utilization

| Use Case | Description |
|---|---|
| Vacation planning | Agents request time off for planned vacation periods |
| Personal appointments | Agents request short-term leave for appointments or personal commitments |
| Sick leave | Agents notify management of illness or unexpected absence |
| Planned schedule changes | Agents request future schedule adjustments in advance |
| Workforce scheduling compliance | Ensures requests align with staffing and forecast requirements |

Time-off requests are validated against **capacity limits and workforce planning rules** to ensure the contact center maintains appropriate staffing levels.

---

## Best Practices

| Practice | Reason |
|---|---|
| Submit requests as early as possible | Increases likelihood of approval before staffing limits are reached |
| Verify team policies and blackout periods | Prevents requests during restricted scheduling windows |
| Monitor request status | Allows agents to respond quickly if adjustments are required |
| Use the correct time-off type | Ensures accurate reporting and workforce planning |
| Avoid submitting multiple overlapping requests | Prevents scheduling conflicts |
| Communicate with supervisors if the request is urgent | Helps ensure timely review and approval |

---

## Example Scenarios

### Scenario 1 – Planned Vacation

```text
Agent plans vacation weeks in advance
        ↓
Agent submits time-off request in WFM
        ↓
System validates staffing requirements
        ↓
Supervisor reviews and approves request
        ↓
Schedule updates to reflect approved time off