# Genesys Cloud - Admin - My status view

### Go to performance

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### Select your workspace

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### Click statuses tab

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### To export data

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## My Status View (Genesys Cloud)

### Summary

The **My Status view** in Genesys Cloud allows agents to monitor and control their **current availability status** within the contact center. This view shows whether the agent is available to receive interactions or currently in a non-routable state such as break, meeting, training, or offline.

Managing status correctly is critical for **queue routing, workforce management adherence, and real-time reporting**. When an agent changes their status, Genesys Cloud immediately updates their availability in the routing engine and operational dashboards.

---

## Utilization

| Use Case | Description |
|---|---|
| Availability control | Agents mark themselves **Available** to receive interactions |
| Break or non-working states | Agents change status to break, meeting, lunch, or training |
| Workforce adherence | Supervisors track adherence against scheduled activities |
| Interaction routing | Routing engine uses agent status to determine availability |
| Personal activity tracking | Agents view how long they have been in a specific status |

Proper use of status helps ensure **accurate reporting, effective queue routing, and adherence to workforce schedules**.

---

## Best Practices

| Practice | Reason |
|---|---|
| Set status accurately before leaving the workstation | Prevents missed or misrouted interactions |
| Return to **Available** when ready to receive interactions | Ensures proper routing and staffing coverage |
| Follow WFM schedule adherence guidelines | Maintains staffing levels and operational planning |
| Avoid manually forcing statuses outside policy | Prevents inaccurate reporting |
| Use the correct break or activity status | Helps supervisors track adherence and performance |

---

## Example Scenarios

### Scenario 1 – Agent Starting Shift

```text
Agent logs into Genesys Cloud
        ↓
Agent checks My Status view
        ↓
Agent changes status to Available
        ↓
Routing engine begins sending interactions
````

---

### Scenario 2 – Agent Taking Scheduled Break

```text
Agent finishes interaction
        ↓
Agent changes status to Break
        ↓
Routing engine temporarily stops sending interactions
        ↓
Agent returns and switches back to Available
```

---

### Scenario 3 – Supervisor Monitoring Status

```text
Supervisor monitors agent dashboard
        ↓
Agent status displayed in real-time
        ↓
Supervisor identifies agents in Available, Busy, or Break
        ↓
Staffing decisions made based on real-time availability
```

---

## Key Benefits

| Benefit                         | Explanation                                                               |
| ------------------------------- | ------------------------------------------------------------------------- |
| Real-time availability tracking | Supervisors and routing engine see agent status instantly                 |
| Accurate interaction routing    | Only available agents receive interactions                                |
| Workforce adherence visibility  | Supports schedule compliance and reporting                                |
| Operational transparency        | Teams can quickly identify agent availability                             |
| Improved service levels         | Ensures the correct number of agents are available to handle interactions |

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