# Genesys Cloud - Admin - My Schedule

## On you profile click on schedule
[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/ZTs4cA5YI6HE4Bpg-image-1773160582931.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/ZTs4cA5YI6HE4Bpg-image-1773160582931.png)

## You can navigate with calendar drop down menu
[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/lUTDcHX5ClPhcYNI-image-1773160619494.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/lUTDcHX5ClPhcYNI-image-1773160619494.png)


## You can also view by day, week, month.

[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/eH0bif7LBFiInwTV-image-1773160640944.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/eH0bif7LBFiInwTV-image-1773160640944.png)

## To request time off
[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/3VErvr7MjFU3b3uD-image-1773160661316.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/3VErvr7MjFU3b3uD-image-1773160661316.png)

## Check time off balance
[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/rVmgJhtcl8EQImM4-image-1773160827491.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/rVmgJhtcl8EQImM4-image-1773160827491.png)

[![](https://wiki.tinod.net/uploads/images/gallery/2026-03/scaled-1680-/4xS4DKqWymQNr6eD-image-1773160864341.png)](https://wiki.tinod.net/uploads/images/gallery/2026-03/4xS4DKqWymQNr6eD-image-1773160864341.png)



# My Schedule (Genesys Cloud Workforce Management)

### Definition

**My Schedule** in Genesys Cloud is a Workforce Management (WFM) view that allows an **agent to see their own assigned work schedule and planned activities**. It displays the **time blocks for different activities** such as handling interactions, breaks, meetings, training, or offline tasks.

This view helps agents **understand their daily workload, follow their assigned activities, and maintain schedule adherence**.

Source: Genesys Documentation

---

## Summary

| Item | Description |
|---|---|
| Feature | My Schedule |
| Module | Workforce Management (WFM) |
| Purpose | Allows agents to view their personal work schedule |
| Primary Users | Agents |
| Data Displayed | Scheduled activities, time blocks, and planned tasks |

Source: Genesys Documentation

---

## Best Practices

| Best Practice | Explanation |
|---|---|
| Check schedule before shift | Helps agents prepare for their workday |
| Follow assigned activities | Improves schedule adherence and workforce efficiency |
| Monitor upcoming breaks | Ensures compliance with scheduled rest periods |
| Stay aware of schedule changes | Schedules may be updated by Workforce Management |
| Align agent status with scheduled activity | Helps supervisors track adherence accurately |

Source: Genesys Documentation / Operational Best Practice