# Avaya SBCE - Upgrade 8.1.3.0 to 8.1.3.1 in VMWare

In a previous entry an upgrade to Avaya SBCE solution was implemented migrating the backup from the current (old) to new VMs. In this entry an upgrade will be implemented but using the same production VMs.

Its important to mention that this upgrade will take more time to be implemented and more time to be rolled back (as the same production VMs are used and rolled back in case needed).

The following images show the current version of the EMS and SBCE (GUI and CLI)

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk-"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-large">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-299-1024x277.png)</figure><figure class="wp-block-image aligncenter size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-300.png)</figure><figure class="wp-block-image aligncenter size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-301.png)</figure></div></div>Here is the procedure to upgrade:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk-download-the-files-f"><div class="is-layout-flow entry-content wp-block-post-content">1. Download the files from Avaya Support.

</div></div>2\. Upload upgrade files in ***/archive/urpackages*** in EMS server (here is a screenshot)

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--1"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-310.png)</figure></div></div>After uploading the files, Software Management will show files and devices to copy files to

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--2"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-311.png)</figure></div></div>Additionally, the upgrade option is now available under Device Management -&gt; Updates

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--3"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-312.png)</figure></div></div>3\. Copy the packages to SBCE servers using Software Management to all SBCE servers.

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--4"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-313.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-314.png)</figure></div></div>4\. Perform upgrade for EMS server first, Device Management -&gt; Updates -&gt; Upgrade

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--5"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-315.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-316.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-317.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-318.png)</figure></div></div>5\. Verify upgrade in Device Management (EMS running 8.1.3.1), after EMS upgrade is normal that SBCEs are shown as Down.

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--6"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-319.png)</figure></div></div>6\. Continue upgrading SBCE servers Device Management -&gt; Updates -&gt; Upgrade (start with Secondary servers in HA environment)

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--7"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-320.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-321.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-322.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-323.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-324.png)</figure></div></div>7\. Verify upgrade in Device Management (SBCE running 8.1.3.1)

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--8"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-325.png)</figure></div></div>8\. Rollback is available under Device Management -&gt; Updates -&gt; Rollback

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--9"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-326.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-327.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-328.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-329.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-330.png)</figure></div></div>After SBCE downgrade is completed is normal to be marked as Down.

EMS needs to be downgraded.

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--10"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-331.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-332.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-333.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-334.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-335.png)</figure><figure class="wp-block-image aligncenter size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-336.png)</figure><figure class="wp-block-image aligncenter size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-337.png)</figure></div>