Troublesooting

IC - Asis server down restart process
  

 ASIS server down on IC Manager: logon to server running ASIS, stop the process jloader.exe 

 navigate to D:\Avaya\IC73\bin on the server and open jloader.exe

IC - CTI Grayed out
CTI grayed out after logging in. 

 restart ADU services on IC 

 Issue: After logging into the IC Agent, Siebel Thin client is launched and after that agent clicks on the Login button and tool bar gets disabled. 

 Cause: The ADU server and Siebel are out of sync. 

 Solution: From IC Manager, please bounce the ADU servers by stopping/starting in the following order: 

 •    Stop Secondary ADU servers •    Stop Primary ADU servers •    Start Primary ADU servers •    Start Secondary ADU servers

IC - Asai test tool