# Troublesooting

# IC - Asis server down restart process

ASIS server down on IC Manager: logon to server running ASIS, stop the process jloader.exe

navigate to D:\\Avaya\\IC73\\bin on the server and open jloader.exe

# IC - CTI Grayed out

CTI grayed out after logging in.

restart ADU services on IC

Issue: After logging into the IC Agent, Siebel Thin client is launched and after that agent clicks on the Login button and tool bar gets disabled.

Cause: The ADU server and Siebel are out of sync.

Solution: From IC Manager, please bounce the ADU servers by stopping/starting in the following order:

• Stop Secondary ADU servers  
• Stop Primary ADU servers  
• Start Primary ADU servers  
• Start Secondary ADU servers

# IC - Asai test tool

[![image.png](https://wiki.tinod.net/uploads/images/gallery/2023-04/scaled-1680-/78cwu08YcSFNGDAr-image.png)](https://wiki.tinod.net/uploads/images/gallery/2023-04/78cwu08YcSFNGDAr-image.png)