# AES - TSAPI CTI link integration

In this entry let’s work in integrating an Application Enablement Server to a Communication Manager and create TSAPI CTI link that we will be testing in the next entry. We will assume that the CM and AES servers are already deployed, connectivity is in place and the administrator have the credentials/permissions to perform changes/additions.

Let’s begin with ***change ip-services*** Set up in the first page enabling AESVCS running on port 8765 on Communication Manager:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk-"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-384.png)</figure></div></div>On the third page set up the hostname of the AE Server and password:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--1"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-385.png)</figure></div></div>Second step is adding the CTI link with ***add cti 1***:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--2"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-386.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-387.png)</figure><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-388.png)</figure></div></div>Now it’s time to make the changes in the AE Server:

First, log in into the AES using the web portal and navigate to **Communication Manager Interface -&gt; Switch Connections -&gt; Add Connection**:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--3"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-389.png)</figure></div></div>In the next screen type the same password set in the ***change ip-services*** command in the PBX, enable only the *Processor Ethernet* option, leave all other settings by default blank, but make sure the TLS is disabled.

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--4"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-390.png)</figure></div></div>Once the new connection appears, select the connection, and select *Edit PE/CLAN IPs*:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--5"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-391.png)</figure></div></div>Type the IP address for the Processor Ethernet and click on *Add/Edit Name or IP*:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--6"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-392.png)</figure></div></div>Navigate to **AE Services -&gt; TSAPI -&gt; TSAPI Links**:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--7"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-393.png)</figure></div></div>In the next screen assign a Link number, select the switch connection created and make sure you select the correct Switch CTI Link Number created in the PBX using the add cti x, in my case it is the cti link 1, on security you can select to have the TLINK encrypted, unencrypted or having both enabled.

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--8"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-394.png)</figure></div></div>Lets complete this entry verifying the status of the CM Connection and the TSAPI CTI link:

**Status -&gt; Status and Control -&gt; Switch Conn Summary**

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--9"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-395.png)</figure></div></div>**Status -&gt; Status and Control -&gt; TSAPI Service Summary**

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--10"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-396.png)</figure></div>[Source: https://whereismyvoicepacket.com/avaya-aes-admin-task-aes-tsapi-cti-link-integration/](https://whereismyvoicepacket.com/avaya-aes-admin-task-aes-tsapi-cti-link-integration/)