# Troubleshooting
# AES - TSAPI logging
In the last entry we worked with AES, CM and TSAPI cti links, this entry will be short but we will show how to locate AES logs and how to enable TSAPI debugging.
Logs can be seen using the web page navigate to **Status -> Logs -> Error Logs**:
Sometimes it’s useful enabling debugging for TSAPI, the best way to do it is:
***Status -> Log Manager -> Trace Logging Levels -> TSAPI Service -> Everything on***
When enabled a new folder is created in the path ***/var/log/avaya/aes/TSAPI*** lets make a TSAPI Test using the web page but typing the wrong password:
[Source: https://whereismyvoicepacket.com/aes-logging/](https://whereismyvoicepacket.com/aes-logging/)
# AES - useful commands
Here is a list of useful commands in Avaya AES.
**Checking services**
```
service aesvcsSpiritAgent status
service subagent1 status
service subagent2 status
service snmpd status
systemctl status aesvcsSpiritAgent
systemctl status subagent1
systemctl status subagent2
systemctl status snmpd
```
**Information**
```
swversion
cat /etc/os-release
uname -r
df -h
hostname
who
reboot
shutdown -r now
```
**Networking info**
```
ifconfig
route -n
iptables -L --line-numbers
netstat -nao | grep 8443
netstat -plnt | grep 0.0.0.0
/opt/mvap/bin/netconfig
```
**Administration**
```
wget https://x.x.x.x:8443
cat /etc/hosts
cat /etc/hosts.allow
cat /etc/hosts.deny
find / -iname sms_test.php
```
**Important file/folders**
```
ls /var/log/avaya/aes/
cat /var/lib/net-snmp/snmpd.conf
vi /opt/mvap/conf/javaManager.properties
ls /opt/coreservices/avaya/certs/ -ltr
cat /opt/coreservices/certmgmt/conf/certmgmt.conf
```
**IP Table administration**
```
iptables -S | grep 8443
iptables -L --line-numbers
iptables -D INPUT 1
sudo iptables -I INPUT 1 -p tcp -s 10.191.33.168 --dport 8443 -j ACCEPT
```
[Source: https://whereismyvoicepacket.com/avaya-aes-admin-task-useful-commands/](https://whereismyvoicepacket.com/avaya-aes-admin-task-useful-commands/)
# Retrieve CTI desktop log from agent machine
“Retrieve the CTI desktop log from agent machine.”There is a CTI log that gets saved on the Agent’s machine that dumps a trace of CTI activity. This log can help in determining login issues or connection issues and may explain why the agent either cannot login or does not see the CTI pop-up.
3. Open Windows Explorer and follow the path shown in the black screen to find the file “JavaCTIClient.log”
NOTE: The App Data folder may be a hidden folder and the rep may not be able to see it. If they can’t see it, see instructions below.To view hidden files and folders in Windows 71.Select the Start button, then select Control Panel > Appearance and Personalization. 2.Select Folder Options, then select the View tab. 3.Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.To view hidden files and folders in Windows 101.Open File Explorer from the taskbar. 2.Select View > Options > Change folder and search options. 3.Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.