# Lab

# Avaya AES - TSAPI CTI link basic testing

In a previous entry we integrated Application Enablement Services and Communication Manager setting up a TSAPI CTI link to be used by a 3<sup>rd</sup> party software.

In this entry we will work creating a new TSAPI user that will be used for external applications (we will integrate Verint application in a future entry), but in the meantime we will test that user using 2 methods.

Log in into the AES server and navigate to:

**User Management -&gt; User Admin -&gt; Add user**

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk-"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-397.png)</figure></div></div>Make sure the *CT User* option is set to Yes.

Now with the user created, lets change the permissions to set ctitsapi to be able to access any element in the Avaya CM, navigate to **Security -&gt; Security Database -&gt; CTI Users -&gt; List All Users** and click on the *Edit* button:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--1"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-398.png)</figure></div></div>Enable Unrestricted Access option:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--2"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-399.png)</figure></div></div>Its now time to test, as mentioned before, we will use 2 methods:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk-testing-locally-usin"><div class="is-layout-flow entry-content wp-block-post-content">1. Testing locally using, navigate to Utilities -&gt; Diagnostics -&gt; TSAPI Test:

<figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-400.png)</figure></div></div>Type the user y password created in the previous step and fill out a valid and registered extension in the from field and use other station, VDN or hunt group (I used the voicemail hunt group), if everything is fine you will see a successful message like this one:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--3"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-401.png)</figure></div></div>2\. The second option to perform a test is using the official client provided by Avaya in the web portal:

Download and install the TSAPI client application from Avaya Support.

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--4"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-402.png)</figure></div></div>After the software is installed edit TSLIB.INI

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--5"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image aligncenter size-full">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-403.png)</figure></div></div>Add a new line/edit the following with the IP address of the AE Server:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--6"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image size-full is-resized">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-404.png)</figure></div></div>After completed, open the TSAPI Test:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--7"><div class="is-layout-flow entry-content wp-block-post-content"><figure class="wp-block-image aligncenter size-full">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-405.png)</figure></div></div>Fill out all the information again (server in the top is populated automatically) and click Dial, if successful you should get a message like the following:

<div class="is-layout-flow entry-content wp-block-post-content" id="bkmrk--8"><figure class="wp-block-image aligncenter size-full">![](https://whereismyvoicepacket.com/wp-content/uploads/2022/10/image-406.png)</figure></div>[Source: https://whereismyvoicepacket.com/aes-tsapi-test/](https://whereismyvoicepacket.com/aes-tsapi-test/)